FREE SHIPPING TO AUSTRIA AND GERMANY

General

Find a product you would like to purchase, add to basket and then proceed to our secure checkout. You will receive an order confirmation Email, and then a second Email letting you know that your order has been dispatched.

We accept all major credit cards and the other payment methods expressly indicated in this website. If you want to pay via Paypal or bank transfer please contact our customer service.

It simply means that the product is made to order. Since we do not hold any stock every item gets made once we receive an order. Please refer to the product description for detailed information about how long the production takes. The order process and return policy is not affected by this “backorder”.

Delivery & Returns

Orders to Austria and Germany include free shipping.

European Union: € 10,-
Switzerland and UK: € 12,-
Rest of world: € 25,-

Please refer to the shipping costs calculated during checkout for your specific country.

We will dispatch your headband order within three working days from receiving it, except for company holidays that you will be informed of prior to checkout.

If you return goods from within Austria and meet the return conditions, the return is completely free of charge. Just use the return label that comes enclosed in your parcel.

We want you to be happy with your Windy Magdalena purchase so if you change your mind we will be happy to refund it to you. If for any reason you are not satisfied with the products purchased on our website, you can withdraw from your purchase within 14 days starting from the date of delivery to your delivery address.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, never worn – except for trying them on – or damaged in any way and that they are returned in their original package (headband dust bag and storage box) with all tags attached. Individualized items cannot be returned.

In general items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item following the steps described here and proceed with a new order.

Returns from AT: FREE
If you return goods to us from anywhere else please be aware that you are responsible for all return shipping costs. We would recommend for your own protection that you use a recorded delivery service. We are currently working on ensuring free returns for our German customers again as well.

After filling out the revocation form/ declaration of withdrawal as stated below, please send goods to:

Windy-Magdalena e.U.
Dr. Ludwig-Rieger-Straße 36/1
2340 Mödling
AUSTRIA

If you wish to revoke the contract, please complete and return this form.

 

To: Windy-Magdalena Buffalo-Schirmer
Dr. Ludwig Rieger-Str. 36/1
2340 Mödling
AUSTRIA

office@windymagdalena.com
0043 660 4787616

 

  • I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*).



  • Ordered on (*)/received on (*)



  • Name of the consumer(s)



  • Address of the consumer(s)



  • Signature of consumer(s)(only in case of paper communication)



  • Date(s)



(*) Delete where inapplicable.

The direct costs of returning the goods shall be borne by the customer. If a loss in value of a product is due to the fact that the product was used in a way that is not necessary to check its condition, the customer shall be liable for this loss in value.

It is pointed out that the right of withdrawal according to section 18 (1) number 3 Austrian FAGG does not exist if goods are manufactured according to customer specifications or are clearly tailored to personal needs.

For further information on the right of withdrawal, please refer to our General Terms and Conditions.

All refunds will be credited to the original payment method within a 14 day period from receiving the returned goods at the above return address. When going through the return portal process you can alternatively choose a customer credit balance in our online shop and receive a coupon code via Email.

Headbands

Please refer to the tab Product Details on the product page for the exact dimensions of our headbands.

We would love to individualize your headband by adding your first name initial embroidered on the inside.

To do so or if you have any other special request feel free to contact us via Email.

Production & Materials

Peace silk is a non violent silk that does not cause the silk worm to die in the process of gaining the fibre from their cocoons. The silkworms are allowed to complete their metamorphosis before the cocoon is being used.

All our couture headbands are hand sewn by Windy-Magdalena in the South of Vienna.

© 2024 Windy Magdalena